| Answering the Call to Greatness: Resilience and Accountability for the helping professional |
| Being Effective with Difficult People |
| Brief Introduction to Motivational Interviewing |
| Building Resiliency and Accountability for Helping Professionals |
| Business Writing and Grammar Made Simple and Strong |
| CalWORKs 2.0 and Building/Maintaining Rapport during the Case Management Process |
| CalWORKs 2.0 and Coaching Through Resistance |
| Communicating Customer Service Excellence |
| Confidentiality and Conflict of Interest in Human Services |
| Connecting in Times of Social Isolation |
| Cultural Competency with LGBTQ+ Individuals and the Community |
| Customer Service |
| Customer Service - It starts on the Inside |
| Customer Service, Community Collaboration & Marketing |
| Defusing Hostile Situations: Crisis Intervention De-escalation Techniques for Trauma-Informed Practice |
| Effective Communication with Challenging Behaviors |
| Emotional Intelligence |
| English Grammar & Usage |
| Facilitation Skills Training |
| Feeling Great About What You Do |
| Fundamentals of Professional Writing |
| Generational Diversity in the Workplace |
| Getting Ahead in Human Services By Managing Your Career |
| How to Work As a Team |
| How to Write Great Emails and More |
| Humor in the Workplace |
| Intermediate Excel: Formatting Charts Graphs and Formulas |
| Intermediate PLUS Excel: Data Pivot Tables and Pivot Charts |
| Maintaining Professional Objectivity |
| Maintaining Professional Objectivity, Composure and Boundaries |
| Motivating Yourself and Others |
| Motivating Yourself for Peak Performance |
| Motivating Yourself for Success |
| Navigating Conflict: The Good The Bad and The Ugly |
| Organizing Yourself for Effectiveness |
| Professional Ethics in Public Assistance |
| Professional Writing and Communication Across Human Services |
| Providing Customer Service to People with Disabilities |
| Remote Learning 101 – An Introduction to Zoom and Other Tools |
| Revitalizing the Human Services Professional |
| Service With Compassion |
| Strength Focused Engagement Strategies for Helping Professionals |
| Team Building |
| Technical and Organizational Skills |
| The Employee Experience as a Valued Customer |
| Time Management for Case Management |
| Treating Staff as Valued Customers |
| Vicarious and Secondary Trauma |
| Wellness in the Workplace |
| Writing Effective Case Notes |
| Writing SMART Objectives |
| Writing Successful Letters, Memos and Reports |
| WTW Activities and Creating WTW Plans (Activity Agreements) |
