Customer Service - It starts on the Inside

The goal of this workshop is to strengthen participants' external and internal customer service skills. Participants will improve their ability to provide excellent service to clients and co-workers. They will also understand why a positive attitude will give them greater job satisfaction,which in turn will promotes excellence customer service.

Topics Include:
  • Developing a winning attitude.
  • Discovering various ways of providing quality customer service.
  • Responding effectively to challenging behaviors, including complaints and criticism.
  • Developing effective listening and telephone skills.
  • Practice building a bridge with teamwork.
Course Code