The goal of this workshop is to strengthen participants' external and internal customer service skills. Participants will improve their ability to provide excellent service to clients and co-workers. They will also understand why a positive attitude will give them greater job satisfaction,which in turn will promotes excellence customer service.
- Developing a winning attitude.
- Discovering various ways of providing quality customer service.
- Responding effectively to challenging behaviors, including complaints and criticism.
- Developing effective listening and telephone skills.
- Practice building a bridge with teamwork.