Acting as the first contact for individuals seeking public assistance, helping professionals are required to interview applicants and recipients to obtain and verify the information needed to determine initial and/or ongoing eligibility for public assistance. In addition, they are required to learn numerous state and federal program regulations and best practices through intensive training. The training in this section provides employment services/eligibility staff with knowledge, skills, tools, best practices and resources to enhance their professional development—and to successfully serve agencies, programs and clients in achieving greater outcomes.
These courses allow agencies to offer staff early and ongoing training in the full range of employment and eligibility services available, the barriers clients face and ways to effectively engage reluctant clients. Courses can be used to train new workers or to update the knowledge and skills of experienced workers. Courses can also prepare staff to move from one function to another.
To learn more about our training in eligibility and self-sufficiency, select from the following options:
Technical Training Boot Camps
Our boot camp offerings prepare workers to understand the basic regulations necessary to make determinations about the eligibility of families and individuals on their journey toward self-sufficiency. Boot camps are available in CalrFresh, CalWORKS, Medi-Cal and Welfare to Work.
Family Engagement Series
This training series will teach helping professionals how to engage families and help them meet the needs of children/youth involved in the child welfare system. In this five-module series, participants will learn how to develop a strong working partnership with families on their journey toward self-sufficiency.
CalWORKS 2.0 Training
Training in this section focuses on technical information, tools and resources eligibility staff need to work in the CalWORKS public assistance program.
Other Courses in Eligibility and Self-Sufficiency
Counties looking for additional eligibility and self-sufficiency training topics can explore more course options here. On-site training offered in this section can involve participants from a single organization or multiple organizations in a county or region.