Acting as the first contact for individuals seeking public assistance, helping professionals are required to interview applicants and recipients to obtain and verify the information needed to determine initial and/or ongoing eligibility for public assistance. In addition, they are required to learn numerous state and federal program regulations and best practices through intensive training. The training in this section provides employment services/eligibility staff with knowledge, skills, tools, best practices and resources to enhance their professional development—and to successfully serve agencies, programs and clients in achieving greater outcomes.

These courses allow agencies to offer staff early and ongoing training in the full range of employment and eligibility services available, the barriers clients face and ways to effectively engage reluctant clients. Courses can be used to train new workers or to update the knowledge and skills of experienced workers. Courses can also prepare staff to move from one function to another.

To learn more about our training in eligibility and self-sufficiency, select from the following options: