Communicating Customer Service Excellence

Customer Service is the impact that you have on the people that you serve. This course presents concepts and provides strategies to enhance the level of customer service provided and maximize the positive impact on your clients and the community-at-large.

Topics include:

  • Defining your impact on your organization and community
  • Recognizing the significance of the various aspects of communication service provision
  • Understanding and developing an attitude of accountability
  • Identifying when to apply appropriate conflict resolution modes
  • Discussing when and how to utilize ethics in decision making
Course Code