Customer Service, Community Collaboration & Marketing

This course addresses skills for working effectively with agencies, clients and the community in ways that improve services, foster positive relations and promote the purposes of human services initiatives. As a result of this course, participants understand the principles of customer-focused service delivery. They also understand the roles of marketing and collaborating when coordinating services to clients.

Topics Include:

  • Developing an orientation to customer service
  • Assessing customer service standards and expectations
  • Exploring ways to sustain excellent customer service
  • Marketing human services programs
  • Promoting collaborative teams
  • Identifying collaborative efforts to access community resources
Course Code