Defusing Hostile Situations: Crisis Intervention De-escalation Techniques for Trauma-Informed Practice

This workshop will provide participants with a better understanding of the various types of hostile situations they may encounter as Human Services professionals. Participants will learn the connection between the effects of trauma and human behavior. They will learn to identify an individual in crisis and will know how to best prevent crisis escalation. Participants will learn best practices for crisis intervention and de-escalation techniques required to defuse hostile situations and challenging behaviors most effectively.

Learning Objectives

• Identify hostile situations and individuals in crisis
• Familiarize the use of crisis intervention and de-escalation techniques
• Broaden the understanding of the effects of trauma on the brain and human behavior
• Understand and utilize the neurosequential model as a guide for trauma-informed, crisis intervention
• Learn to identify hostile situations and an individual in crisis
• Learn best practices and gain tangible skills for effective crisis intervention and de-escalation techniques
• Value the importance of remaining calm during a crisis situation
• Recognize the importance and value of relating to an individual and understanding the underlying issues of their difficult behavior