Workforce Development

The vision for “leadership at all levels” within a human services agency means that everyone has a leadership role to play. Front-line professionals or individual contributors have the opportunity to make a real difference in the lives of the families and individuals they serve.

Some of the job titles specific to this level of the organization include eligibility workers, social workers, employment and training workers, child support case workers, public health workers and lead workers.

We offer a variety of training series and individual courses to support the workforce development of front-line workers across the human services field.

Courses Available But Not Currently Scheduled

Course Title
Addressing Unhoused Population Needs Through Strength-Focused Interviewing
Advanced Coaching Skills
Building Personal Resiliency
CalWORKs 2.0 Principles: Encouraging Client Success
CalWORKs Boot Camp
Collaborative Communication: Staff Working as or With Interpreters
Contributing to Team Success
Critical Thinking and Teamwork
Cultivating Inclusive Classrooms
Cultivating Resilience and Accountability
Diffusing Tensions with Optimal Customer Service
DISC in the Workplace – Effective Communication Strategies for Teams
Emotional Intelligence: Choosing Your Energy
Empathy and Trauma Informed Services
Ethics, Confidentiality and Professional Boundaries (e-learning)
Feeling Great About What You Do
Foundational Skills for Office Support Staff
From Case Notes to Clarity: Professional Writing for Eligibility Workers
HSELP - Human Services Emerging Leaders Program
Intermediate Excel: Dealing with Data
Lighting The Path to Workplace Retention, Career Progression and Job Satisfaction
Managing Up & Out
Managing Your Life Through Time & Stress Management
Mandated Reporting: Child & Elder/Dependent Abuse and Neglect in CA (e-learning)
Motivational Interviewing Fundamentals
Public Assistance Lead Worker Series
Supervisory Writing That Works: Emails, Reports, and Performance Documentation
Thriving Through Change and Challenge: Reactivating Your Resilience
Trauma 101 for Social Service Professionals
Understanding Substance Use Disorders and Supporting Community Members
Unlocking Your Potential: Mastering Clifton Strengths to Harness Natural Talent
Unveiling Your Future: Career Exploration and Connecting to a Purpose