This workshop will provide human services professionals with practical tools, skills and strategies to effectively combat secondary traumatic stress, compassion fatigue and burnout. We will discover ways to shift our mindsets to cultivate resilience and accountability, which will promote our own wellness and result in best outcomes for those we serve.
Through scenario activities and small group discussions, we will learn ways to address just about any given situation we may come across in the community, equipping us with solution-focused communication exchanges and approaches that will result in greater work performance.
After attending this training, participants will be able to:
• Recognize and understand factors and habits that contribute to resilience and wellness in the workplace
• Review and develop an accountability mindset
• Manage emotions and decision-making during a crisis situation