Those responsible for key processes within an organization are responsible for ensuring that individual and unit work and special projects are aligned with the overall strategy of the organization. They work to ensure staff understand how the various parts of the organization fit together and plan for the accomplishment of goals.

These collective contributors model the organization’s values and team norms by coaching and reinforcing teaming behaviors within work units. They work with front-line staff to develop goals and provide each individual staff member opportunities to develop their skills. They implement reward and recognition systems, develop charters for work teams and monitor the continuous improvement of the unit and its individual members. Leaders at this level in an organization are typically classified as supervisors.

The training series offered to support workers at this level within an organization will help to identify tools and resources relevant to working with teams responsible for doing the work and influencing policy and procedure that support the mission, vision, and overall strategy of the agency.