Navigating Crucial Conversations in Supervision

Course Overview

Assessing and managing employee performance is a primary responsibility of a supervisor. It is a continuous and complex process that, when done effectively, strengthens agency operations, recognizes strong performance, encourages professional development and provides employees with meaningful recommendations for improvement. This training equips participants with the skills and confidence to effectively give and receive feedback while fostering accountability, trust and professional growth within their teams.

Learning Objectives

After attending this training, participants will be able to:

Inspire high performers to even greater performance and achievement
Guide low-performers and help them understand the importance of personal and team accountability
Create emotional and psychological safety within crucial conversations to maximize results
Build an understanding of potential triggers as a result of providing feedback, and learn how to address sensitive situations appropriately

Academic Units

Section Number

263CTS907

Instruction Method

Online class

Section Notes

Fee Details: The enrollment fee for this 1-day class is $255.00 per participant or .06 training units for those utilizing their county contract. This fee includes quality instruction from subject-matter expert(s), research-based curricula and all digital course materials.

Training Format: This program will be offered via remote learning using Zoom. Login information will be provided after your enrollment is processed.

UC Davis Continuing and Professional Education is committed to providing courses and learning materials that are accessible to all learners, including individuals with disabilities. If you require accommodation to participate in a course or access training materials, we are here to help. Accommodation may include alternative formats, captioning or other support services. Please contact us at [email protected] to discuss your needs. We encourage you to reach out as early as possible so we can best support your experience.

Enrollment Policies

Enrollment closes on 1/13/27

Those paying by check or with credit card, please have payment to us at your earliest convenience.

To be officially dropped from the class, please notify us at least 10 business days prior to the training start date to drop a class and cancel the billing, or request a refund of fees paid, less than a $30 processing fee (no exceptions). Please use this link to cancel your enrollment: Enrollment Cancelation Link.

If you have questions, please contact us at (530) 757-8538 or at: [email protected].

Substitutions can be made with 48-hour minimum notice prior to the training start date. A 48-hour notice is needed to get all updated information processed.

Enroll Now

Section Schedule

Thur., Jan 14th, 2027, 9:00am to 12:00pm

Thur., Jan 21st, 2027, 9:00am to 12:00pm

Fees

$255.00

Instructors

Tracey Lee

Tracey Lee, M.P.A., is the staff development manager for Contra Costa County, a certified professional coach and the founder of Amplify Excellence, which brings coaching and training services to human services professionals. Lee has more than 30 years of social services experience, including her prior work as Solano County Employment & Eligibility Services Manager, Staff Development Supervisor and facilitator of the Investment in Excellence program. In her current work, she specializes in coaching, supervision and program eligibility for Employment Services, CalWORKs, CalFresh and General Assistance. As a trainer, supervisor and manager navigating regulations and business processes across multiple counties, Lee understands first-hand what it means to be a public servant in human services. She trained managers and supervisors in coaching and has been coaching frontline staff as part of the push to create a coaching culture in the counties she serves. Most recently, Tracey gained valuable experience and expertise in CalSAWS while on loan to the CalSAWS Project serving as a CalSAWS trainer and providing Go Live support.