First Impressions, Lasting Impact: Strategies for Front Office Success

Every customer interaction—whether in person or by phone—is an opportunity to build trust and make a lasting impact. This interactive workshop helps front-facing staff elevate the customer experience through intentional service strategies and a commitment to excellence.

Participants will explore the power of first impressions, strengthen professional image and apply the CARE Customer Service Framework to deliver consistent, high-quality service. Through real-world scenarios, reflection and peer discussion, they will gain practical tools to enhance communication, foster connection and contribute to a culture of service excellence.

After attending this training, participants will be able to:

  • Apply the CARE Customer Service Framework to create positive and lasting first impressions

  • Identify key elements of professional image and explain how they influence customer satisfaction and trust

  • Implement emerging strategies to deliver transformative customer service experiences consistently

  • Reflect on current practices and develop a personal action plan for service excellence

Academic Units
0
Section Number
262CTS920
Instruction Method
Online class

Section Notes

Fee Details: The enrollment fee for this half-day class is $127.50 per participant or .03 training units for those utilizing their county contract. This fee includes quality instruction from subject-matter expert(s), research-based curricula and all digital course materials.

Training Format: This program will be offered via remote learning using Zoom. Login information will be provided after your enrollment is processed.

UC Davis Continuing and Professional Education is committed to providing courses and learning materials that are accessible to all learners, including individuals with disabilities. If you require accommodation to participate in a course or access training materials, we are here to help. Accommodation may include alternative formats, captioning or other support services. Please contact us at [email protected]  to discuss your needs. We encourage you to reach out as early as possible so we can best support your experience.

Enrollment Policies

Enrollment closes on 11/18/26

Those paying by check or with credit card, please have payment to us at your earliest convenience.

To be officially dropped from the class, please notify us at least 10 business days prior to the training start date to drop a class and cancel the billing, or request a refund of fees paid, less than a $30 processing fee (no exceptions). Please use this link to cancel your enrollment:  Enrollment Cancelation Link.

If you have questions, please contact us at (530) 757-8538 or at:  [email protected].

Substitutions can be made with 48-hour minimum notice prior to the training start date. A 48-hour notice is needed to get all updated information processed.