CalFresh Common Errors: Accuracy Strategies

This interactive half-day course equips eligibility staff, supervisors and program leaders with practical strategies to reduce CalFresh payment errors while strengthening program integrity and client service. Participants will examine common Quality Control (QC) error trends and explore key risk areas, including Income Reporting Threshold (IRT) requirements, substantial lottery and gambling winnings, income verification, mid-period reporting and HR-1 processing.

Through real-world case scenarios, plain-language communication techniques and actionable workflow tools, learners will build confidence in navigating complex policy requirements, including evolving ABAWD rules and exemptions. Focused on prevention, consistency and compliance, this session provides practical solutions to improve case accuracy, strengthen documentation and enhance the overall client experience.

By the end of this workshop, participants will be able to:

  • Analyze key CalFresh payment error categories, including income reporting, household changes, verification gaps, HR-1 semi-annual tracking and ABAWD status determinations.
  • Apply plain-language communication strategies to clearly explain IRTs, gross monthly income limits, 10-day reporting rules and ABAWD work requirements to clients.
  • Implement workflow and case documentation practices that mitigate QC risks, resolve verification gaps, and support timely, accurate eligibility decisions.
Academic Units
0
Section Number
263CTS927
Instruction Method
Online class

Section Notes

Fee Details: The enrollment fee for this one-day course is$127.50 per participant, or0.03 training units for counties utilizing their county contract. The fee includes expert instruction from subject-matter specialists, research-based curriculum, and access to all digital course materials.

Training Format: This program will be delivered remotely via Zoom. Login details and participation instructions will be provided once your enrollment has been processed.

UC Davis Continuing and Professional Education is committed to providing courses and learning materials that are accessible to all learners, including individuals with disabilities. If you require accommodation to participate in a course or access training materials, we are here to help. Accommodation may include alternative formats, captioning or other support services. Please contact us at [email protected]  to discuss your needs. We encourage you to reach out as early as possible so we can best support your experience.

Enrollment Policies

Enrollment closes on 2/22/27

Those paying by check or with credit card, please have payment to us at your earliest convenience.

To be officially dropped from the class, please notify us at least 10 business days prior to the training start date to drop a class and cancel the billing, or request a refund of fees paid, less than a $30 processing fee (no exceptions). Please use this link to cancel your enrollment:  Enrollment Cancelation Link.

If you have questions, please contact us at (530) 757-8538 or at:  [email protected].

Substitutions can be made with 48-hour minimum notice prior to the training start date. A 48-hour notice is needed to get all updated information processed.