APS Intake Overview: Taking Reports of Older and Dependent Adult Abuse

APS Intake Professionals lay the groundwork for effective protection and intervention. Meant for new or experienced intake staff, this 90 minute eLearning course offers guidance and provides examples to help learn and practice how to speak with reporting parties and complete intake reports efficiently and comprehensively.

After completing this course, you will be able to:
•    Summarize the criteria for an Adult Protective Services intake report;
•    Explain the role of APS Intake professionals;
•    Identify effective communication skills that allow for a supportive conversation and comprehensive intake report; and
•    Determine the appropriate response after an intake report is received.