AI Fundamentals: Practical, Safe AI Use in Human Services

Course Overview

This interactive, full-day workshop introduces Health and Human Services professionals to the practical use of generative AI in the workplace. Designed for beginners, the course provides hands-on experience using AI tools to draft communications, summarize information, prepare for meetings and conversations, and synthesize content from multiple sources. Participants learn effective prompting techniques and strategies for improving AI-generated results.

The workshop also addresses responsible and ethical AI use, including verification methods, common limitations of AI-generated content, and data confidentiality considerations for public sector staff. Through real-world exercises and a capstone activity, participants apply AI to a current work task using a draft, review and revise process that emphasizes professional judgment, accuracy and accountability.

Learning Objectives

By the end of this course, participants will be able to:

  • Describe the basic concepts of artificial intelligence, machine learning and large language models, and identify common workplace AI tools.
  • Apply a structured prompting framework to generate effective AI outputs for professional tasks.
  • Use AI tools to draft, summarize, prepare and synthesize information relevant to Health and Human Services work.
  • Evaluate and verify AI-generated content for accuracy, quality and completeness using review and refinement techniques.
  • Apply appropriate confidentiality, privacy and responsible-use practices when working with AI tools.
  • Create a job-related work product using an AI-assisted draft, review and revision process.
  • Demonstrate a commitment to responsible and ethical AI use by balancing innovation, efficiency and professional judgment while maintaining accountability for all work products.
Academic Units
0
Section Number
263CTS934
Instruction Method
Online class

Section Notes

Fee Details: The enrollment fee for this one-day course is$255 per participant, or0.06 training units for counties utilizing their county contract. The fee includes expert instruction from subject-matter specialists, research-based curriculum, and access to all digital course materials.

Training Format: This program will be delivered remotely via Zoom. Login details and participation instructions will be provided once your enrollment has been processed.

UC Davis Continuing and Professional Education is committed to providing courses and learning materials that are accessible to all learners, including individuals with disabilities. If you require accommodation to participate in a course or access training materials, we are here to help. Accommodation may include alternative formats, captioning or other support services. Please contact us at [email protected]  to discuss your needs. We encourage you to reach out as early as possible so we can best support your experience.

Enrollment Policies

Enrollment closes on 3/22/27

Those paying by check or with credit card, please have payment to us at your earliest convenience.

To be officially dropped from the class, please notify us at least 10 business days prior to the training start date to drop a class and cancel the billing, or request a refund of fees paid, less than a $30 processing fee (no exceptions). Please use this link to cancel your enrollment:  Enrollment Cancelation Link.

If you have questions, please contact us at (530) 757-8538 or at:  [email protected].

Substitutions can be made with 48-hour minimum notice prior to the training start date. A 48-hour notice is needed to get all updated information processed.