User Guide: Cornerstone Learning Management System

The Resource Center for Family-Focused Practice supports California counties and their identified Medi-Cal HFW providers with training, technical assistance, fidelity monitoring and implementation support.

Cornerstone is the learning management system used to offer High Fidelity Wraparound Behavioral Health (HFW BH) training. Use this guide to create and maintain your learner profile, enroll in training, join live virtual sessions, review your transcript and access completion certificates.

Cornerstone Terms

RCFFP HFW Team Roles

Select every role that applies to your work. Cornerstone may use these selections to help determine which HFW training is relevant to you.

• Clinical Supervisor
• Community Developer
• Facilitator
• Family Specialist
• Fidelity Coach
• Parent Partner
• Youth Partner

You can create your learner profile before registering for any training. Create one Cornerstone account using your work email address. If you already have an account, sign in or contact RCFFP for help locating it.

Open the Registration Page

1. Open the RCFFP HFW self-registration link—Use the self-registration link.
2. Create an account—Complete the registration form. If you already have an account, select Log In instead.
3. Enter your name and work email—Enter your legal or commonly used first and last name. Use your work email address. Cornerstone sends confirmations, reminders and password-reset messages to this address.
4. Enter your job information—Enter your job title, agency name, agency address, and phone number. Complete any additional employment or supervisor fields shown on the form.
5. Select your county—Choose the county connected to your HFW work. If your organization serves more than one county, select the county connected to the training or program for which you are registering.
6. Answer the Behavioral Health program question—Indicate whether you are part of a Behavioral Health High Fidelity Wraparound program. If you are part of a Medi-Cal HFW team, choose the county-operated program or county-identified provider where you work. If your provider is not listed, select Provider Not Listed and enter its name in the next text box. Do not select a different organization.
7. Choose your HFW team role or roles—Select every role that applies to your current work. If you select Other, enter your role in the next text box. Enter the date you started in your role when prompted.
8. Create your password—Your User ID is the email address you entered on the form. Create a password that meets the security requirements shown on the screen. Keep your login information secure. RCFFP will never ask you to send your password by email.

Profile Information Checklist

Submit and Activate Your Account

9. Review your information—Confirm that your email, county, organization, program and HFW roles are correct.
10. Submit your registration—Select Create Account and review the confirmation or next steps shown on the screen.
11. Check your email—Look for the confirmation message and follow any activation instructions provided. Check your junk or spam folder if the message does not arrive. Contact RCFFP if you cannot access your account.
12. Sign in—Return to the RCFFP HFW Cornerstone portal and sign in with your work email address and the password you created.

If you support more than one county—Use the county most closely connected to your current HFW BH training. If your work must be associated with more than one county, contact RCFFP after registration so your profile can be reviewed.

Sign In

1. Open the RCFFP HFW Cornerstone portal—Use the portal link in your RCFFP email or training invitation.
2. Enter your username and password—Use the work email address associated with your Cornerstone profile and password. If you are unable to sign in, confirm that you are using the same email address used during registration.

Reset a forgotten password

1. Select Forgot Password—Use the link on the Cornerstone sign-in page.
2. Enter your username or User ID—In most cases, this is your work email address.
3. Open the reset email—Follow the link in the email and create a new password. Check your junk or spam folder if you do not see the message.
4. Request help if needed—Contact RCFFP if the reset email does not arrive or if your work email address has changed.

Avoid Duplicate Accounts

If you cannot remember which email address is connected to your profile, contact RCFFP instead of registering again.

Learner Home

Learner Home is the main starting point after you sign in. Depending on your permissions and the Cornerstone configuration, it may show:

• Training in progress
• Assigned or recommended training
• Upcoming sessions
• Your transcript
• Training search

HFW BH training may be recommended for your role, or available for self-enrollment. Some HFW learning series must be completed in a specific order.

Find Available Training

1. Open Learner Home or Learning Search—Use the search field or browse available learning.
2. Search by training title—Enter the full title or a few key words, such as Wraparound 101, Orientation or Role Refresher.
3. Open the training details—Select View Details to review the description, intended audience, prerequisites, delivery method and available dates.

Enroll in a Session

4. Select a session—Search for the session as mentioned in the prior section. For a live training, choose the session date and time you want to attend. Confirm the displayed time zone.
5. Select Request or Register—Select View Details and select Register.  Follow the prompts to request or register for the session. Complete any additional registration step shown on the screen.
6. Confirm your status—For a live session, confirm that your status shows Registered. If it shows Approved, complete any remaining Register steps. A Pending or Waitlisted status does not confirm a seat. Check your email for registration messages.

Join a Waitlist

If a session is full, Cornerstone may offer a waitlist. Select Join Waitlist or Request, then confirm that your status shows Waitlisted. A waitlist position does not guarantee a seat. Watch for an email if space becomes available or enroll in another available session.

Manage Your Registration

Open your transcript or the training details page to view your registration status. If you cannot attend, withdraw before the session when the Withdraw option is available. This allows another participant to register.

1. Open the registration page—Select the My Learning tab to view details about your registration. Under My Sessions & Events see the details the registration status.

Status and What It Means

Training Confirmations and Reminders

Cornerstone sends messages to the email address in your profile. Messages may include registration confirmations, waitlist updates, session reminders, schedule changes, Zoom information and completion notices. Keep your email address current and review all messages before the training date.

Zoom link changes—If RCFFP sends a notice that a Zoom link has changed, use the new link or launch the session from Cornerstone. Do not rely on an older calendar entry or email.

HFW BH live virtual training is delivered through Zoom and may be launched from Cornerstone. Sign in early enough to address technical issues. The Launch button may remain unavailable until shortly before the scheduled start time.

Before the Session

• Confirm the date, start time and time zone.
• Use the current Zoom information in Cornerstone or the most recent RCFFP email.
• Install or update Zoom and test your audio connection.
• Join using the name associated with your Cornerstone profile so attendance can be matched correctly.

Launch the Session

1. Sign in to Cornerstone—Open Learner Home or your transcript.
2. Open the training—Select the registered event or session.
3. Select Launch—Cornerstone will open Zoom. Follow the Zoom prompts to join.
4. Remain for the required training time—Remain for the required instructional time and follow the attendance and completion requirements stated for the course.

If Launch Is Unavailable

Confirm that you are registered for the correct session and that the session is about to begin. Refresh the page and try again. If the issue continues, use the current instructions in your reminder email or contact RCFFP.

Attendance

Cornerstone and Zoom information may be used to confirm attendance. Join with the email address and display name connected to your Cornerstone profile whenever possible. If you join by phone or use a different name, notify the instructor or RCFFP staff during the session.

Your transcript is the record of training associated with your Cornerstone profile. Use it to monitor active registrations, incomplete learning, completed courses and archived items.

Open Your Transcript

1. Home page—Select My Transcript. You may also be able to open it from Learner Home or your profile.
2. Choose a status—Filter the transcript by Active, Completed or Archived training.
3. Open training details—Use the action button beside a course to open the curriculum, view details, launch the course, withdraw or view a certificate when available.

Complete a Curriculum

A curriculum contains one or more learning objects. Complete each required item, including materials, videos, live sessions, tests and evaluations. If the next item is locked, review the prerequisites shown, complete any outstanding requirements, and refresh the page.

Mark Materials Complete

Some materials require you to open the item and then select Mark Complete. Return to the curriculum after reviewing the material. Select Mark Complete when the button appears so the next item can become available.

HFW BH Learner Training History

Cornerstone records HFW BH training completed in Cornerstone. Some other RCFFP classes continue to be tracked in Destiny. A BH HFW learner training history report may therefore include HFW BH classes only and may not show every RCFFP class you have taken.

Training Evaluations

Some HFW BH trainings require an evaluation before the training is marked complete. Open the evaluation from the curriculum or transcript, submit your responses, and return to the curriculum to check your status. Completion may also depend on attendance processing and other course requirements.

Completion Certificates

1. Open your transcript—Go to Learning and select View Your Transcript.
2. Filter for completed training—Select Completed from the training status options.
3. Open the course action menu—Locate the completed training and select View Certificate when that option is available
4. Save or print the certificate—The certificate opens in a separate window. Download or print a copy for your records.

• Certificate not available—Confirm that every required learning object and evaluation is complete. A certificate may not appear until Cornerstone finishes processing the completion.
• Completion status is incorrect—If you attended a live training but your transcript does not show completion, allow time for attendance processing. If the status remains incorrect, contact RCFFP at [email protected] with your name, work email address, course title and session date.

Keep your profile current so training records and communications remain connected to the correct county, organization, program and role.

Review Your Profile

1. Open your profile or My Account—Select your name or profile icon in the upper-right area of Cornerstone.
2. Open your profile settings—Look for My Account, Universal Profile or Edit Profile.
3. Update editable information—Review your preferred name, phone number, mailing address, job title, supervisor and other available fields.
4. Save your changes—Confirm the updated information appears correctly.

Contact RCFFP for Restricted Changes

Some fields may be locked because they affect reporting or training assignments. Contact RCFFP if you need to change:

• Your work email address or User ID
• County
• Organization or provider
• Behavioral Health program
• HFW team role or roles
• A duplicate or incorrectly created profile

Role changes—When your HFW role changes, update your profile or contact RCFFP so your training assignments and recommendations can be reviewed.

• I did not receive the registration email. What should I do?—Check your junk or spam folder and confirm that you entered your work email address correctly. If the message is still missing, contact RCFFP.
• My county or provider is not listed—If your provider is missing and Provider Not Listed is available, select it and enter your provider name in the next text box. If your county is missing, or the form has no suitable option, contact RCFFP. Do not select an incorrect county or organization.
• I work for a provider serving several counties. Which county should I select?—Select the county connected to the HFW program or training for which you are registering. Contact RCFFP if your profile must reflect more than one county.
• I have more than one HFW role. Can I select multiple roles?—Yes. Select every role that applies to your current work.
• I already have a Cornerstone account. Should I register again?—No. Use Forgot Password or contact RCFFP for help locating your account.
• Why can’t I open the next module?—Review the prerequisites shown and complete any outstanding requirements, including materials, tests, evaluations or Mark Complete actions. Refresh the page. Contact RCFFP if the next item remains locked.
• How do I know whether I am registered?—For a live session, open your transcript or the session details and confirm that the status shows Registered. If it shows Approved, complete any remaining Register step. Check your email for a confirmation.
• Where is my certificate?—Filter your transcript to Completed and open the course action menu. If View Certificate is unavailable, confirm that all requirements are complete.

Contact the Resource Center for Family-Focused Practice for help with your RCFFP HFW Cornerstone profile, access, registration or training record.

When Requesting Help

Provide your full name, work email address, county, organization or provider, course title, session date and a brief description of the issue.

Include a Screenshot when Helpful

A screenshot can help staff identify an error or missing option. Remove or cover any private information that is not needed to explain the issue. Never include your password.

Quick Profile Creation Script

The following language can be used for a short orientation video or live demonstration:

Open the RCFFP HFW Cornerstone registration page. You can create your profile before enrolling in training. Enter your name and work email address, then complete the job, county, organization or provider, and other required fields. Answer the Behavioral Health program question and select every HFW team role that applies. Create your password, review your entries, and select Create Account. Follow the on-screen instructions and any activation instructions in your email. Once you can sign in, use Cornerstone to find and enroll in HFW BH training.

User Guide Information As of November 9, 2026