Welfare Fraud Annual Refresher

This workshop provides eligibility professionals with practical strategies for preventing, identifying, and addressing fraud in public assistance programs. Participants will learn how effective client education, thorough interviewing techniques, accurate documentation, proper completion of legal forms, and adherence to established policies and procedures contribute to program integrity. The course also explores emerging fraud risks, including those involving artificial intelligence (AI)-generated information and documentation.
Note: This course satisfies the annual 4-hour fraud prevention training requirement. It does not satisfy the 8-hour fraud prevention training requirement for new hires.

Upon successful completion of this workshop, participants will be able to:
• Define the elements of fraud in public assistance programs, including emerging fraud schemes involving AI-generated content and documentation.
• Explain the roles and responsibilities of eligibility workers and supervisors in fraud prevention, detection, and reporting in accordance with state regulations.
• Recognize indicators and risk factors associated with potential fraud, waste, and abuse, and apply customer service strategies that support program integrity.
• Demonstrate effective clarifying interview techniques to verify information, resolve discrepancies, and support accurate eligibility determinations.
• Identify best practices for documentation, referrals, records retention, and participation in administrative disqualification hearings (ADHs) or criminal proceedings.