Support Staff Training: Excellence in Service

Customer Service is the impact that you have on the people that you serve. This course presents concepts and provides strategies to enhance the level of customer service provided and highlight the positive impact participants have on clients and the community-at-large.

Topics Include:

  • Defining your impact on your organization and community
  • Recognizing your value as an effective contributor
  • Developing an attitude of accountability
  • Learning and applying strategies for reducing the effects of stress
Course Code