Course overview
In this highly interactive one-day workshop, learners will explore the core components of emotional intelligence and learn practical strategies for staying effective under pressure, navigating difficult conversations, building trust and strengthening professional relationships.
Through realistic county workplace scenarios, self-assessment activities, guided reflection and hands-on practice, participants will develop skills that can be immediately applied to interactions with residents, colleagues, community partners and leadership teams. The workshop creates a supportive learning environment that encourages self-awareness, personal growth and professional effectiveness while honoring participants' diverse experiences and perspectives.
Who should attend
This course is designed for county professionals at every level, from frontline staff to supervisors, managers, and department directors.
Learning objectives
By the end of this session, participants will be able to:
- Define emotional intelligence and explain how its four domains — self-awareness, self-management, social awareness and relationship management — show up in everyday county work at any level.
- Identify personal emotional triggers and default reactions, and describe how those patterns affect communication, decision-making and working relationships.
- Apply at least three self-management techniques in realistic high-pressure county scenarios.
- Demonstrate empathy and constructive communication by listening to understand, paraphrasing another person's position and delivering feedback without triggering defensiveness.