Course Overview
This second, program-specific module of the Foundations of Domestic Abuse for Public Assistance Staff training equips case management professionals with the essential knowledge and skills to support survivors of domestic abuse within the CalWORKs and Housing Support Program framework. Completion of the first, introductory module of the training is required before attending part two.
Participants will gain a comprehensive understanding of CalWORKs eligibility requirements, program waivers and trauma-informed approaches that prioritize the safety and autonomy of survivors. Through scenario-based learning and reflective practice, learners will explore how to apply services and waivers on a case-by-case basis, while fostering empathy, respect and effective communication in their role as first responders.
Learning Objectives
By the end of this course, participants will be able to:
- Explain the conditions under which CalWORKs requirements may be waived for survivors of domestic abuse.
- Describe reasons why applicants or recipients may seek domestic violence services multiple times.
- Identify a range of services and waivers available to survivors, and understand how to apply them appropriately.
- Apply scenario-based decision-making to determine appropriate services and waivers.
- Demonstrate trauma-informed practices in interactions with survivors.
- Recognize the importance of empathy and respect when working with survivors of domestic abuse.
- Practice active listening and validate survivor experiences, acknowledging the critical role of case managers as first responders.