This course is designed for human services professionals who serve community members in public assistance programs. To enhance their practice, learners will explore the principles of a growth mindset, key strategies for strength-focused engagement and the process of utilizing effective communication skills. By completing the course, learners will gain the knowledge and tools to help their customers achieve sustainable employment outcomes.
After attending this training, participants will be able to:
- Implement the concept of a growth mindset to foster resilience and adaptability in yourself and your customers.
- Utilize strategies to help customers shift from fixed mindsets to growth mindsets, encouraging continuous learning and improvement.
- Identify and leverage customers’ strengths and skills to build confidence and motivation.
- Develop personalized action plans that capitalize on customers’ existing capabilities to enhance their employability.
- Utilize effective communication techniques to build rapport, trust, and engagement with customers.
- Apply active listening, empathetic responses, and constructive feedback to support customers with their progress and with addressing barriers.
Course Code
508766