Participants will be presented with a systematic approach to handling the receipt, investigation and resolution of client complaints. Participants will learn to gather and analyze information in a systematic manner and learn more effective ways to resolve complaints.
After attending this training, participants will be able to:
- Understand how to investigate a Civil Rights complaints of discrimination, prepare a formal report of investigation, and know what information, documentation and evidence is to be included in the report.
- Understand what questions to ask of the complainant and witnesses during the complaint investigation process.
- Analyze the facts and determine whether or not Civil Rights violations have occurred.
- Conducting a discrimination complaint investigation from beginning to end with increased confidence.
- Ensure fairness and justice for all participants of human services regardless of their respective benefits, access to programs and activities.
Course Code
508194