Course Overview
This training presents a systematic approach to receiving, investigating and resolving client complaints. Participants will learn how to gather and analyze information effectively while developing skills to resolve complaints in a fair and equitable manner. The program emphasizes best practices in conducting investigations, preparing reports and ensuring fairness and justice in human services.
Learning Objectives
After attending this training, participants will be able to:
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Investigate Civil Rights complaints of discrimination and prepare formal reports that include appropriate information, documentation and evidence
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Ask effective questions of complainants and witnesses during the investigation process
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Analyze facts to determine whether Civil Rights violations have occurred
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Conduct a discrimination complaint investigation from beginning to end with greater confidence
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Ensure fairness and justice for all participants regardless of benefits, access to programs or activities