Civil Rights Investigations

Participants will be presented with a systematic approach to handling the receipt, investigation and resolution of client complaints. Participants will learn to gather and analyze information in a systematic manner and learn more effective ways to resolve complaints.

After attending this training, participants will be able to:

  • Understand how to investigate a Civil Rights complaints of discrimination, prepare a formal report of investigation, and know what information, documentation and evidence is to be included in the report.
  • Understand what questions to ask of the complainant and witnesses during the complaint investigation process.
  • Analyze the facts and determine whether or not Civil Rights violations have occurred.
  • Conducting a discrimination complaint investigation from beginning to end with increased confidence.
  • Ensure fairness and justice for all participants of human services regardless of their respective benefits, access to programs and activities.
Course Code
508194
Title Start Date End Date Enrollment
Civil Rights Investigations Sep 25 Sep 25 Enroll Now