Participants will be presented with a systematic approach to handling the receipt, investigation and resolution of client complaints. Participants will learn to gather and analyze information in a systematic manner and learn more effective ways to resolve complaints. K1 – know how to investigate a Civil Rights complaints of discrimination, prepare a formal report of investigation, and know what information, documentation and evidence is to be included in the report.
K2 – know what questions to ask of the complainant and witnesses during the complaint investigation process.
S1 – able to analyze the facts and determine whether or not Civil Rights violations have occurred.
S2 – have greater comfort conducting a discrimination complaint investigation from beginning to end.
V1 – ensure inclusion, equity and justice for all participants of human services regardless of their respective benefits, access to programs and activities.
Course Code
508194