As a manager, leadership skills can make a real difference to the services delivered and to the overall outcomes achieved. They play an important role in empowering others within the agency to develop and use their own leadership skills. Human services agencies operate in an increasingly complex, challenging and changing environment. Middle managers are responsible for working to create a positive work culture that supports the advancement of the agency’s mission, vision, values and overall strategy.

Some of the job titles specific to this level of the organization are program managers, program administrators and program specialists.

The training series offered to support workers at this level within an organization will provide training on how managers can best model their organization’s values and team norms, and ensure the availability of development opportunities that provide staff with the skills necessary to achieve desired outcomes.

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