APS Resource Hub: APS Professionals and Partner Agencies

To report abuse, call 1-833-401-0832; when prompted, enter your 5-digit ZIP code to be connected to the Adult Protective Services in your county 7 days a week, 24 hours a day. If you or another person is experiencing an urgent medical or general emergency, call 911; for behavioral crises, dial 988.

Immediate-Need Resources

SOC 341 Reporting Form
SOC 341 General reporting form for suspected elder or dependent-adult abuse from the California Department of Social Services; also available in Armenian, Chinese and Spanish.
Elder Abuse First Responder Checklist
Elder Abuse First Responder Checklist Checklist of observations from the National Center on Elder Abuse.
Housing

211 California	Dial 211 24/7 for local crisis housing assistance; services also available in Spanish; number available in most California counties.
Disability Action Network Housing List	Subscribe to be emailed a weekly list of available housing in Colusa, Butte, Glenn, Tehama, Plumas, Shasta, Lassen, Siskiyou and Modoc counties from the Disability Action Center.
Area Agencies on Aging	Provides references to local housing resources; administered by the California Department of Aging.
U.S. Department of Housing and Urban Development	Emergency housing voucher and assistance contacts listed by state and region.

Home Cleanup and Repair Assistance

911 Hazmat	Northern California hoarding cleanup and hazmat services (private company).
All In Organizing	Sacramento-area home organizing services (private company).
Habitat for Humanity/Home Preservation Program	Specializes in exterior repairs.
Rebuilding Together/Safe at Home	Provides general repair services via affiliates nationwide.

Transportation

211 California/Ride United

Dial 211 for local discounted or free essential transportation assistance; available in many areas.

Food

Area Agencies on Aging	Administers the Older Californians Nutrition Program; provides congregate and delivered meals.
California Food Banks	Lists local food banks by county and organization.
Meals on Wheels	Supports a nationwide network of local providers helping ensure older adults receive the nutritious meals they need to stay healthy, feel stronger and live independently at home; local services and providers searchable by ZIP code.

Medical Equipment
Lions Club Provides medical-equipment resources at several club chapters; check with your local chapter.
Animals
CalAnimals Lists local animal care and control agencies by city, county, region or organization name; map available.

APS Departments by County

Alpine	Mono
Amador	Nevada
Butte	Placer
Calaveras	Plumas
Colusa	Sacramento
Del Norte	Shasta
El Dorado	Sierra
Glenn	Siskiyou
Humboldt	Sutter
Inyo	Tehama
Lake	Trinity
Lassen	Tuolumne
Mendocino	Yolo
Modoc	Yuba

APS Policies, Best Practices and Guiding Principles

APS Guidelines to Supplement Regulations

Coordinated by the County Welfare Directors Association; along with many other resources, item includes:

California APS Standards for Consistency in Determining Findings (Quick Reference Chart)
Dependent Adult Definition Matrix (Quick Reference Chart)
Biopsychosocial Assessment Matrix (Quick Reference Chart)
MOU Template for APS and Long-Term Care Ombudsman
MOU Template for APS and Public Guardian

Adult Protective Services Program: Policies and Procedures

Users manual issued as an operational tool via the California Department of Social Services.

APS Laws and Codes

California Codes for Mandated Reporters	List of key California regulations regarding mandated reporting and reporters from the California Department of Social Services.
Conservatorship and Guardianship for Developmentally Disabled Persons	Health and Safety Code Division 1, Part 1, Chapter 2, Article 7.5.
Creation and Effects of Power of Attorney	California Probate Code Section 4120-4130, Chapter 2.
Crimes Against Elders, Dependent Adults and Persons With Disabilities	California Penal Code Section 368, Chapter 13.
Dependent Adult Legal Definition	Welfare and Institutions Code Section 15610.23.
Detention of Persons With a Mental Health Condition for Evaluation and Treatment ("5150 Hold")	Welfare and Institutions Code Division 5, Part 1, Chapter 2, Section 5150-5349.1
Elder Abuse and Dependent Adult Civil Protection Act	Welfare and Institutions Code Division 9, Part 3, Chapter 11.
Elder Abuse Criminal Laws	List of California criminal elder-abuse laws (Penal Codes) from the California Department of Justice.
Federal Elder Justice Act	42 USC Chapter 7, Subchapter XX, Division B: Elder Justice.
Federal Senior Safe Act	Strengthens financial institution reporting of potential exploitation of older adults.

California Department of Social Services Resources

CDSS Homepage	Direct links to key department information and resources.
CDSS Resources for APS	Need-to-know information and resources for California APS professionals and partners.

Common Forms

Report of Suspected Dependent/Elder Abuse (SOC 341)	General-use form to report suspected elder or dependent-adult abuse; also available in Spanish, Armenian and Chinese.
Report of Suspected Dependent/Elder Financial Abuse (SOC 342)	Form for use by financial institutions.
Capacity Declaration/Conservatorship Form	Form for recording the results of a capacity assessment by a clinician.
Application for Up to 72-Hour Assessment, Evaluation and Crisis Intervention or Placement for Evaluation and Treatment (DHCS 1801)	Application under Welfare and Institutions Code Section 5150(g)(1).
Release of Client/Resident Medical Information (LIC 605A)	Authorizes release of medical or confidential information.

Confidentiality

Confidentiality in APS Cases

Welfare and Institutions Code outlining confidentiality requirements.

Financial Agency Resources

Federal Senior Safe Act	Strengthens and supports financial institution reporting of potential exploitation of older adults.
How to Recognize Elder Financial Abuse	Key indicators from California Advocates for Nursing Home Reform.
Mandated Reporting: It's the Right Thing to Do Video	Video from the California Department of Justice.
Report of Suspected Dependent/Elder Financial Abuse (SOC 342)	Form for specific use by financial institutions.
Welfare and Institutions Code Section 15630.1	Outlines financial institution mandated reporting requirements.

Law Enforcement/First Responder Resources

Blue Envelope Program	Helps alert traffic officers that drivers may need unique supports; article from the California Department of Developmental Services.
Communicating With People Who Are Deaf or Hard of Hearing	Tips from the U.S. Department of Justice.
EAGLE	Tools and trainings for law enforcement partners and first responders; administered by the National Center on Elder Abuse.
EAGLE Evidence Collection Checklist	Checklist from the National Center on Elder Abuse.
EAGLE Interview Tips	Tip sheet from the National Center on Elder Abuse.
Elder and Dependent Abuse: Senior and Disability Justice Act	POST guidelines from the California Commission on Peace Officer Standards and Training.
Elder Abuse First Responder Checklist	Checklist of observations from the National Center on Elder Abuse.
Identifying and Responding to Elder Abuse: An Officer's Role	Resources, tools and videos from the International Association of Chiefs of Police.
Information for Mandated Reporters	Mandated-reporter information and reminders from the California Department of Social Services; includes training resources in English and Spanish.
Mandated Reporting: It's the Right Thing to Do Video	Video from the California Department of Justice.
Mandatory Cross-Reporting	Language from the California Department of Social Services.
SOC 341	General reporting form for suspected elder or dependent-adult abuse from the California Department of Social Services; also available in Armenian, Chinese and Spanish.
What Is Adult Protective Services?	General flyer from the U.S. Department of Justice Elder Justice Initiative.

Mandated Reporting

California Codes for Mandated Reporters	List of key California regulations regarding mandated reporting and reporters from the California Department of Social Services.
Elder Abuse First Responder Checklist	Checklist of observations from the National Center on Elder Abuse.
Information for Mandated Reporters	Mandated-reporter information and reminders from the California Department of Social Services; includes training resources in English and Spanish.
Mandated Reporter Flowchart for Long-Term Care Facilities Reports	Illustrated flowchart with specific information on long-term care facilities from the California Department of Social Services.
Mandated Reporting: It's the Right Thing to Do Video	Video from the California Department of Justice.
Mandated Reporting System Flowchart for Long-Term Care Facilities	Flowchart with key steps from the California Long-Term Care Ombudsman Association.
SOC 341	General reporting form for suspected elder or dependent-adult abuse from the California Department of Social Services; also available in Armenian, Chinese and Spanish.
Welfare and Institutions Code Section 15630.1	Outlines financial institution mandated reporting requirements.

Multidisciplinary Teams

Multidisciplinary Team Technical Assistance Center	An initiative of the U.S. Department of Justice Elder Justice Initiative, provides tools, resource materials and individualized consultations to facilitate the expansion of elder abuse case review multidisciplinary teams (MDTs) across the nation.
MDT Guide and Toolkit	Helps facilitate the development and growth of elder abuse case review multidisciplinary teams (MDTs); from the U.S. Department of Justice Elder Justice Initiative.

Professional Organizations

Board of Behavioral Sciences	Protects California consumers through effective enforcement, ensures credibility and high professional standards through examinations and licensing requirements, and provide excellent customer service to all its constituents.
California Association of Mental Health Patients' Rights Advocates	Protects and advances the legal rights and treatment interests of individuals with mental health disabilities.
California Long-Term Care Ombudsman Association	Improves the accessibility and quality of long-term care Ombudsman services for elders and vulnerable adults living in nursing homes, residential care facilities, and other long-term care facilities across California.
County Behavioral Health Directors Association of California	Ensures access to high-quality, cost-effective, and culturally competent behavioral health care for the people of California by providing leadership, advocacy, and support to County Behavioral Health Directors and programs.
County Welfare Directors Association of California	Represents the human service directors from each of California’s 58 counties.
National Adult Protective Services Association	Provides Adult Protective Services (APS) programs a forum for sharing information, solving problems, and improving the quality of services for victims of elder and vulnerable adult mistreatment.
National Association of Social Workers/California Chapter	Is the largest professional social work membership association in the United States.

Safety Resources

Safety Flowchart for Casework	From the Oklahoma Human Services Department.
Screening Tool for Optimal Protection	From the Oklahoma Human Services Department.

Self-Care Resources

Professional Quality of Life Core Concepts	Resources and handouts from the Center for Victims of Torture; many items in multiple languages.
Self-Care for Social Workers	Resources from the National Association of Social Workers.
Vicarious Trauma Toolkit	Includes tools and resources tailored specifically to these fields that provide the knowledge and skills necessary for organizations to address the vicarious trauma needs of their staff; courtesy of the U.S. Department of Justice Office for Victims of Crime.

Training, Resources and Tools

APS General Training, Resources and Tools

APS Northern Academy Instructor-Led Trainings	Outlines free upcoming instructor-led training opportunities for APS staff from the APS Northern Academy.
APS Northern Academy E-Learnings	Lists free available self-paced e-learning training opportunities; learn how to get set up as an e-learner.
APS Technical Assistance Resource Center	Administered by the U.S. Administration for Community Living; works with state APS programs to improve reporting of data through the National Adult Maltreatment Reporting System (NAMRS), conduct evaluation and identify promising practices, support communities of practice among ACL grantees, and provide technical assistance to state APS programs.
National Adult Maltreatment Reporting System	Administered by the U.S. Administration for Community Living; collects data on APS investigations of abuse, neglect, and exploitation of older adults and adults with disabilities, as well as information on the administration of APS programs.
National Adult Protective Services Training Center	Administered by the U.S. Administration for Community Living; provides quality education for APS professionals across the United States.
National Center on Elder Abuse	A partnership of the U.S. Administration for Community Living and the University of Southern California; provides professionals, policymakers, and the public information and resources on elder abuse prevention and response to help ensure that older adults age with dignity and respect, free from maltreatment.
Overview of Use of Tools in APS Practice	Outlines the nature of tools used in APS practice; includes links to additional resources.
Technical Assistance Resource Center	Federal initiative supports federal, state and local partners’ use of data and analytics, research and evaluation, and innovative practice and innovative strategies to enhance the effectiveness of APS programs.

Capacity Resources and Tools

Cleveland Clinic SAGE Test	Short, self-administered evaluation that screens for early signs of memory or thinking problems like dementia.
Montreal Cognitive Assessment	Cognitive screening tool for clinical settings.
St. Louis Mental Status Exam	Assessment tool for mild cognitive impairment and dementia.

Dependency Resources and Tools

Determining Dependent Adult Status eLearning

Self-paced course from UC Davis Human Services—APS Northern Academy provides more clarity about what information to gather and guidance in interpreting it.

Alzheimer's Disease and Dementia Resources and Tools
Alzheimer's Association Professional Resources Guidelines, continuing education, tools and training by professional field from the Alzheimer's Association.
Hoarding Resources and Tools

Activities of Daily Living for Hoarding Worksheet	From the Philadelphia Hoarding Task Force.
Best Practices	From the National Adult Protective Services Association.
Clutter Image Ranking Scale	From the International OCD Foundation.
Clutter Hoarding Scale With PPE Recommendations	From the Institute for Challenging Disorganization.
Clutter Quality of Life Scale	From the Institute for Challenging Disorganization.
Hoarding: Engagement Best Practices	From the Wigan Safeguarding Partnership.
Hoarding Fact Sheet	From the International OCD Foundation.
Hoarding Task Force Guide	From CJE Senior Life.
Hoarding Rating Scale	From the Philadelphia Hoarding Task Force.
Uniform Inspection Checklist	From the Center for Hoarding and Cluttering.
Adult Children of Hoarders	Private Facebook support group.
Mental Health Association of San Francisco	Offers online and in-person support groups for people with hoarding disorder as well as supportive families and friends.

End-of-Life Resources and Tools

California Hospice and Palliative Care Association	Seeks to enhance the value and quality of end-of-life care for patients and families; offers provider search by ZIP code.
Coalition for Compassionate Care of California	Features advance-care and palliative-care resources for providers as well as patients and families, with several in multiple languages.
Compassion and Choices	Offers end-of-life and aid-in-dying resources.
Judicial Branch of California	Features quick tips and simple forms on advance-care planning, wills and estates.

Victim Assistance and Elder Justice

12 Things Everyone Can Do to Prevent Elder Abuse	Flyer from the National Center on Elder Abuse.
California Victim Compensation Board	State department provides financial assistance to help victims restore their lives.
California Victims Resource Center	Helps victims find necessary resources and learn about their rights in the criminal justice system; call or text 1 (800) VICTIMS (or 800-842-8467); live chat also available.
Elder Justice Network Locator	Administered by the U.S. Department of Justice, lists elder justice networks and teams by state.
Elder Justice Coordinating Council	Administered by the U.S. Administration for Community Living; coordinates activities related to elder abuse, neglect and exploitation across the federal government; offers resources and events.
National Center on Elder Abuse	A partnership of the U.S. Administration for Community Living and the University of Southern California's Keck School of Medicine; provides professionals, policymakers, and the public information and resources on elder abuse prevention and response to help ensure that older adults age with dignity and respect, free from maltreatment.
Office for Victims of Crime	As part of the U.S. Department of Justice, supports numerous services including administration of the federal Crime Victims Fund.

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