Clerical and Administrative Assistant Series

Human services professionals in clerical/administrative roles play a key role in the success of their organization. Whether they work in an external or internal customer-facing capacity, they are very often the face or first contact customers encounter when requesting assistance. The impact of these first encounters are often a predictor of how a customer feels they will be treated moving forward. Comprised of four, half-day modules, this series explores the skills, abilities and behaviors associated with providing excellent customer service in a human services setting. 

Read the full program description.

Bring This Program to Your County

See below for statewide (open enrollment) scheduled offerings. To bring this program directly to your county, please submit an In-County Training Request.

Courses Available But Not Currently Scheduled