Navigating Conflict and Difficult Conversations

Conflict would not occur if two or more people did not care about something. This course explores the various dynamics associated with conflict and presents strategies and models for successfully addressing conflict. Participants learn to create durable and meaningful resolutions, and how to effectively communicate with others.

CEUs

0.3

Section Number

253CPS902

Instruction Method

Classroom

Location

Sacramento County DCFAS

9750 Business Park Drive, Suite 104, Sacramento, CA, 95827

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Section Schedule

Thur., Mar 19th, 2026, 9:00am to 12:00pm

Fees

Instructors

Carl Rabun

Carl Rabun, Ph.D., has more than 20 years of experience working in government agencies and 10 years managing teams in public and private sector organizations. He served as an employment services case manager, unit supervisor and Employment Zone workshop facilitator at the Kern County Department of Human Services before spending the past 15 years training state and county human services employees and managers as an instructor/consultant for UC Davis Continuing and Professional Education (CPE) and Sacramento State University College of Continuing Education. His areas of expertise include employee motivation, communication skills, personality and generational dynamics, cultural empathy, conflict resolution, performance management, team dynamics, strength-based coaching and goal setting. Rabun received the 2020 Outstanding Service Award from UC Davis Continuing and Professional Education.