Being Effective with Difficult People

This workshop focuses on strengthening interpersonal communication and workplace relationships with co-workers, supervisors and subordinates. Participants will explore how their behavior and attitudes affect others and develop strategies to respond constructively to difficult behaviors. The training highlights characteristics of effective working relationships, including active listening, positive questioning and delivering meaningful feedback for successful communication.

After attending this training, participants will be able to:

• Create opportunities for positive interactions in the workplace

• Review barriers to interpersonal communication

• Define ways to deal with criticism

• Practice strategies to manage disagreements and conflict

• Respond effectively to difficult behaviors

• Assess real issues by staying focused and avoiding smokescreens

• Examine approaches to alleviate defensive behavior

• Practice methods to reach win-win outcomes

• Reconcile individual and organizational priorities