Trauma-Informed Client Interactions and Trauma-Informed Communication

Sometimes it seems telling clients the right way to do things saves time and money. However, often it is a short-term solution with long-term costs and consequences, not unlike the very behaviors the program is addressing with their clients. By better understanding the impact of trauma on safety, decision-making and coping, agencies can work more collaboratively with their clients and promote safe, empowered decision-making by their clients. This also reduces power struggles and staff burnout. Specific exercises train staff in trauma-informed tools to address unsafe behavior and also to emphasize safety in all rules and policies.

After attending this training, participants will be able to:

  • Train staff on the complex connection between trauma and the central nervous system and the social engagement system
  • Identify the three core elements of the neuro-sequential model by Dr. Bruce Perry
  • Be able to define neuroception (as per Dr. Stephen Porges)
  • Identify the four central trauma roles within service provision
  • Scale self in terms of empathy and accountability
  • Practice a specific skill to balance empathy and accountability
Course Code