This workshop focuses on the vital skills needed by staff with clerical or other office support responsibilities. Participants explore the dynamics of customer service and develop awareness of key skills that empower excellence. As a result of this workshop participants understand and appreciate their role as an essential team member in meeting the agency’s mission and goals.
Topics include:
- Identifying the contributions of an office support role
- Making the connection between office support and program goals
- Clarifying the needs and expectations of internal and external customers
- Recognizing and practicing high quality customer service
- Developing a strategy for handling complaints
- Describing the importance of a positive attitude
- Identifying key elements of self-management
Course Code
505736