Course Overview
Assessing and managing employee performance is a primary responsibility of a supervisor. It is a continuous and complex process that, when done effectively, strengthens agency operations, recognizes strong performance, encourages professional development and provides employees with meaningful recommendations for improvement. This training equips participants with the skills and confidence to effectively give and receive feedback while fostering accountability, trust and professional growth within their teams.
Learning Objectives
After attending this training, participants will be able to:
- Inspire high performers to even greater performance and achievement
- Guide low-performers and help them understand the importance of personal and team accountability
- Create emotional and psychological safety within crucial conversations to maximize results
- Build an understanding of potential triggers as a result of providing feedback, and learn how to address sensitive situations appropriately
Course Code
511915