We empower human services professionals by providing them with the knowledge, skills and resources to support those most in need in their communities.
The Management Development Program (MDP) 2.0 continues to advance this mission. The new program builds on the principles, theories, models and tools from our original MDP developed in 2011. The MDP 2.0 is designed to engage managers of human services agencies in a professional development opportunity that introduces current research, models and frameworks from the field of management. The UC Davis Continuing and Professional Education Human Services team has created an “Effective Management Framework for Human Services” and has developed courses that will support managers in advancing their skills in the following areas:
- Results management
- People management
- Employee and organizational engagement
- Exercising organizational and community influence
- Managing change
Ultimately, managers will learn about how to create and maintain a culture of accountability and continuous quality improvement that will lead to results that drive positive outcomes for the children, adults and families served by the human services agencies.
Module 1: Introduction to Management Models, Tools and Frameworks
- Create a learning community within the participant group
- Become familiar with effective management models and tools that drive results in human services
- Understand the relationship between management and leadership
- Become familiar with the framework for effective management in human services
- Complete a self-assessment on the knowledge, skills and behaviors needed to be an effective manager in human services
- Understand how to make the most of your coaching
Module 2: Managing Individual Performers to Get Results
- Develop an understanding of the results you are accountable for in the workplace and how you can best use your 360 results to drive staff to achieve results
- Review 360 reports to obtain an understanding of the way you view yourself and others view you impact you in your role as a manager
- Understand how to build a culture of accountability for results by creating an organization that is trusting, fair and provides psychological safety
- Understand how authenticity and credibility as a manager help to build trust and safety and drive results; completing an assessment on your individual credibility
- Understand how goal setting for individuals on the team will lead to anticipated outputs and outcomes, and learn how to develop SMARTIE goals
- Learn a 7 step process for providing individuals with feedback on goal progress
- Engage in skill practice for goal setting and providing feedback
Module 3: Engage Teams to Get Results
- Learn the Five Functions of a Team Model and complete a team assessment and action plan for working with your own team
- Understand the behaviors of smart teams engage in to be successful
- Understand the sources of conflict on teams and how to manage conflict within your own team
- Engage in skill practice for crucial conversations that lead to outcomes with a shared pool of meaning for your team and you
Module 4: Communication and Engagement
- Complete an assessment to understand your communication style and impact on your team
- Engage in skill practice for engagement conversations with employees
- Understand how to engage teams across the organization moving from networking and coordination of services to full collaboration and integration of services for children, families, and adults
- Develop an action plan for engagement for both employees and cross teams; breaking down silos internally to ensure positive results within the community
Module 5: Exercising Influence within the Organization
- Learn how to “communicate up” within your organization to secure the resources needed to build capacity within the workforce
- Learn how to engage community partners in service delivery and have shared accountability for outcomes that promote self-sufficiency for adults
- Complete an assessment tool to understand the strategies you implement to influence others; develop an action plan for personal development
- Learn how to influence others when working toward a common goal using data to drive decision making
- Understand the importance of your presences as a manager and “how you show up” when engaging in conversations that can influence your organization and community
- Skill practice and feedback on your “manager presence”
Module 6: Managing Change: Understanding How Your Agency can go from “Good to Great”
- Define what is means to be a learning organization
- Become familiar with the five characteristics of a learning organization
- Understand the process of becoming a learning organization using a continuous quality improvement framework
- Understand the framework from “Good to Great in the Social Sector” and it application to human services agencies
- Identify your continuous improvement effort that will have a positive impact on the results you are accountable for in the agency
- Learn the elements of change management and understand the reactions from employees when all elements are not considered in the planning phase
Module 7: Leading Change: Pulling it all Together by Developing Your Plan for Action
- Learn project management models and tools that assist with successful change management
- Understand how to build a successful project management team and provide direction and empowerment through the use of charters and monitoring techniques
- Use an identified area of change from the “Good to Great” assessment to build a change management plan and team charter
- Pulling it all together - After finalizing the charter for change, this final session takes participants back through the MDP 2.0 learning experience. Participants will reflect on each session, results from applying new concepts on the job, and sharing the learning experience.
One-on-One Coaching
Each participant may elect to receive one-on-one coaching between the sessions of the program. This service is optional and carries an additional cost.