Emotional intelligence is defined as a set of competencies demonstrating the ability one has to recognize their behaviors, moods, and impulses, and to effectively manage these according to the situation. Exercising emotional intelligence and the ability to help others develop emotional intelligence is key to effectively managing teams through successful project execution. Additionally, understanding emotional intelligence will help you keep teams of all sizes engaged, even through stressful times. This workshop will give you the tools you need to be emotionally intelligent in your workplace. An employee with high emotional intelligence can manage his or her own impulses, communicate with others effectively, manage change well, solve problems, and use humor to build rapport in tense situations. These employees also have empathy, remain optimistic even in the face of adversity, and are gifted at educating and persuading in interpersonal effectiveness and conflict resolution.
- Understand emotional intelligence and why it is important
- Become aware of our own behaviors
- Practice being empathetic with others
- Practice listening skills
- Recognize social cues and body language
- Relate emotional intelligence to reputation and long-term relationship building