Series Overview
This academy prepares employment and training professionals with evidence-based strategies, practical tools and current labor market insights to support clients receiving public assistance in achieving sustainable employment outcomes. Recognizing that responsibilities vary across counties, the academy develops the facilitation and coaching skills needed to effectively serve clients in both classroom and one-on-one settings.
Each module includes interactive activities, real-world applications and opportunities for reflection to ensure participants can immediately apply their learning in the field.
Module 1: Strategies for Engaging a Multi-Generational Workforce
This module equips participants with the skills to effectively engage clients across three primary generational cohorts: Generation X, Millennials and Generation Z. Participants explore generational values, communication styles and learning preferences to foster inclusive, bias-free learning environments. Emphasis is placed on adapting instruction and feedback to meet diverse client needs while building rapport across age groups.
After attending this training, participants will be able to:
- Identify key generational characteristics and learning preferences to inform instructional design.
- Apply inclusive communication strategies to foster trust and reduce generational bias.
- Design adaptive training environments that promote collaboration and engagement across age groups
Module 2: Beyond the Barrier: Supporting Executive Functioning, Confidence and Career Momentum
This module equips participants with practical strategies to support multi-barriered clients in achieving employment and personal growth goals. It focuses on addressing cognitive and executive functioning challenges that affect planning, follow-through, emotional regulation and job search consistency. Through coaching conversations, micro-goal setting and strengths-based approaches, participants learn to build client momentum in a supportive, community-centered way.
After attending this training, participants will be able to:
- Identify how cognitive and executive functioning barriers may affect a client's ability to plan, follow through, communicate needs and maintain employment momentum.
- Apply coaching strategies that support confidence building, self-advocacy, decision-making and personal accountability for multi-barriered clients.
- Develop realistic micro-goals that help clients break employment-related tasks into manageable, measurable and achievable steps.
- Strengthen their ability to serve underserved communities by using trauma-informed, strengths-based and culturally responsive approaches that support long-term career progress.
Module 3: Strategic Career Advisor Tools for Workforce Success
This module provides participants with current labor market intelligence and coaching strategies to help clients navigate the modern job search. Participants analyze hiring trends, employer expectations and the impact of remote and hybrid work models. The training emphasizes aligning client strengths with current recruitment practices to improve employment outcomes.
After attending this training, participants will be able to:
- Interpret labor market data to identify high-growth industries and in-demand skills.
- Develop coaching strategies that align with employer expectations and hiring practices.
- Equip clients with digital job search tools and techniques suited for today's workforce.
Module 4: Resume Techniques to Elevate Client Marketability
This module focuses on resume development strategies that reflect current employer preferences and applicant tracking system (ATS) requirements. Participants learn how to guide clients in crafting skills-based resumes, optimizing keywords and articulating transferable skills. The session includes hands-on resume critiques and techniques for building client confidence.
After attending this training, participants will be able to:
- Analyze modern resume formats and trends to enhance client visibility in competitive markets.
- Coach clients in identifying and communicating transferable skills aligned with job requirements.
- Create and evaluate resumes using effective formatting, summaries and keyword strategies.
Module 5: Interview Mastery to Empower Client Success
This module prepares participants to coach clients through various interview formats, including behavioral and virtual interviews. Participants learn how to teach structured response techniques such as STAR and SHARE, build storytelling skills and provide actionable feedback. The training includes mock interview practice and strategies for post-interview follow-up.
After attending this training, participants will be able to:
- Teach structured interview response techniques to help clients articulate their value.
- Coach clients in identifying strengths and experiences that align with employer needs.
- Conduct mock interviews and provide feedback to build client confidence and readiness.