Overview
This professional development series strengthens the skills of workforce development professionals by providing evidence-based strategies, practical tools and current labor market insights to support job seekers—particularly those receiving public assistance—in achieving sustainable employment outcomes. Participants will enhance facilitation skills, improve client engagement and align job readiness services with the demands of today’s evolving workforce.
Each module incorporates interactive activities, real-world applications and opportunities for reflection to ensure participants can immediately apply their learning in the field.
The series is delivered in four modules.
Module 1: Strategies for Engaging a Multi-Generational Workforce
This module equips facilitators with the tools to effectively engage learners across five generational cohorts: Traditionalists, Baby Boomers, Generation X, Millennials and Generation Z. Participants will explore generational values, communication styles and learning preferences to foster inclusive, bias-free environments. Emphasis is placed on adapting instruction and feedback to meet diverse learner needs and building rapport across age groups.
After attending this training, participants will be able to:
- Identify key generational characteristics and learning preferences to inform instructional design
- Apply inclusive communication strategies to foster trust and reduce generational bias
- Design adaptive training environments that promote collaboration and engagement across age groups
Module 2: Strategic Job Development Tools for Workforce Success
This module provides facilitators with up-to-date labor market intelligence and coaching strategies to help clients navigate the modern job search. Participants will analyze hiring trends, employer expectations and the impact of remote and hybrid work models. The training emphasizes aligning client strengths with current recruitment practices to improve employment outcomes.
After attending this training, participants will be able to:
- Interpret labor market data to identify high-growth industries and in-demand skills
- Develop coaching strategies that align with employer expectations and hiring practices
- Equip clients with digital job search tools and techniques suited for today’s workforce
Module 3: Resume Techniques to Elevate Client Marketability
This module focuses on resume development strategies that reflect current employer preferences and applicant tracking system (ATS) requirements. Participants will learn how to guide clients in crafting skills-based resumes, optimizing keywords and articulating transferable skills. The session includes hands-on resume critiques and techniques for building client confidence.
After attending this training, participants will be able to:
- Analyze modern resume formats and trends to enhance client visibility in competitive markets
- Coach clients in identifying and communicating transferable skills aligned with job requirements
- Create and evaluate resumes using effective formatting, summaries and keyword strategies
Module 4: Interview Mastery to Empower Client Success
This module prepares facilitators to coach clients through various interview formats, including behavioral and virtual interviews. Participants will learn structured response techniques such as STAR and SHARE, develop storytelling skills and provide actionable feedback. The training includes mock interview practice and strategies for post-interview follow-up.
After attending this training, participants will be able to:
- Teach structured interview response techniques to help clients articulate their value
- Coach clients in identifying strengths and experiences that align with employer needs
- Conduct mock interviews and provide feedback to build client confidence and readiness