This training for new hires introduces employees to the Statewide Automated Welfare System (CalSAWS), which manages and delivers various welfare and social services programs across California. Participants will receive a comprehensive overview of the system’s functionality, including data entry, case management and reporting tools. They will gain hands-on experience with the system, learning to navigate its interface and utilize its features to process and manage client information efficiently.
In this course, participants will:
- Learn how to manage and track cases, including processing applications, generating reports and handling case changes
- Understand the compliance requirements and regulations
- Develop troubleshooting skills to address common issues that may arise while using CALSAWS
- Gain skills for effectively interacting with clients, including addressing inquiries and resolving case issues
Course Code
510054