This course explores the strategies and skills needed to conduct an effective and comprehensive interview style. Participants will discuss and practice actions and behaviors that lead to improved trust and understanding with clients; which leads to greater communication and identification of success strategies.

Topics Include:
  • Defining your impact on your organization and community.
  • Exploring strategies for creating positive interactions with clients.
  • Recognizing the significance of the various aspects of communication.
  • Understanding change dynamics and identifying where resistance comes from.
  • Uncovering communication challenges to effectively improve relationships and rapport.
Course Code
505891