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Integrating Services: Providing Direction, Delivering Service

When developing the basic building blocks for implementing integrated services, it is essential to create a strong and clear vision, mission and guiding principles. These brief statements will become the shared goal of all involved and the litmus test for difficult decisions and working together. 

Together, participants will: 

  • Define vision, mission and guiding principles 
  • Use a dynamic process to develop the vision, mission and guiding principles 
  • Explore the use of the vision, mission and guiding principles in the development and implementation of the service delivery model

By the end of this course, participants will develop a consensual and affirmed vision, mission and guiding principles document that can be used daily in the development and implementation of their service model.

Course Code
500527