At some point all managers are faced with difficult individuals who create special challenges for those with whom they work. Discover how to disentangle difficult people from their behavior and create self-awareness and (ultimately) change. Learn to define difficult behaviors, explore reasons why people may be difficult, and practice a model for coaching that brings about positive change.
Coach and mentor, Kris Plachy, M.S., leads the class, which begins with a full-day, in-person session, continues with online learning assignments, and concludes with a final live, online meeting to reinforce the management of common challenges presented by difficult people.
Course Code
502816