Fraud Detection and Prevention Techniques

This workshop provides an overview of welfare fraud prevention and program integrity practices for public assistance professionals. Participants will develop knowledge and skills to support accurate eligibility determinations, prevent improper payments, and maintain program integrity while ensuring equitable and respectful service delivery. The course explores effective interviewing techniques, case documentation standards, fraud indicators, available detection resources, and the emerging role of artificial intelligence (AI) in fraud prevention and investigation.

Upon completion of this workshop, participants will be able to:
• Describe the worker’s role and responsibilities in welfare fraud prevention, detection, and program integrity.
• Apply effective interviewing techniques to support thorough and accurate eligibility determinations.
• Recognize inconsistencies, risk factors, and potential indicators of fraud during the eligibility process.
• Utilize available fraud prevention and detection resources in accordance with agency policies and procedures.
• Demonstrate best practices for case documentation, recordkeeping, and completion of required legal forms.
• Explain how emerging technologies, including artificial intelligence (AI), can support fraud detection, risk assessment, and program integrity efforts while considering ethical and legal implications.
• Implement strategies that promote compliance, accuracy, and accountability in public assistance programs.