Every customer interaction—whether in person or by phone—is an opportunity to build trust and make a lasting impact. This interactive workshop helps front-facing staff elevate the customer experience through intentional service strategies and a commitment to excellence.
Participants will explore the power of first impressions, strengthen professional image and apply the CARE Customer Service Framework to deliver consistent, high-quality service. Through real-world scenarios, reflection and peer discussion, they will gain practical tools to enhance communication, foster connection and contribute to a culture of service excellence.
After attending this training, participants will be able to:
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Apply the CARE Customer Service Framework to create positive and lasting first impressions
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Identify key elements of professional image and explain how they influence customer satisfaction and trust
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Implement emerging strategies to deliver transformative customer service experiences consistently
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Reflect on current practices and develop a personal action plan for service excellence