Engaging clients often entails more than providing monetary incentives or issuing sanctions. Trusting relationships are key to having a client respond positively towards you and the resources available to their family. This course explores the whys of non-compliance, and uncovers the hows associated with overcoming resistance to make positive choices.

Topics Include:
  • Employing strategies for creating positive interactions with clients.
  • Understanding change dynamics to explore where resistance comes from.
  • Recognizing client motivation and different need levels.
  • Discovering values to examine how they contribute to what we prioritize.
  • Uncovering communication challenges that hinder/improve relationships.
Course Code
505575