Eligibility Case Management Best Practices to Increase Productivity

This workshop is for new and novice eligibility staff that are looking to maximize their time and energy through a variety of techniques that emphasize efficiency and effectiveness. Concepts and components of time management and prioritization will be covered, with emphasis placed on the importance of organization, being effective, planning efficiently, and strategically prioritizing tasks.

Participants will be able to:

• Define and apply best practices for caseload management
• Articulate how best practices increase productivity