In the field of Human Services, hostility and violence can lead to oftentimes stressful and dangerous events that can affect both the human services professional and their client in a negative manner. This workshop addresses the potential causes and flashpoints associated with hostility and violence.
Course content will provide participants with tips for successfully navigating potentially dangerous situations.
Topics include:
- Becoming aware of the dynamics of a potentially dangerous situation
- Applying assertive communication techniques to improve comfort level
- Recognizing the signs and cues of a potentially hostile situation
- Managing emotions and decision making through a crisis event
- Learning crisis de-escalation tips to remain safe and productive with a client
Course Code
507912