Diffusing Hostility and Violence

In the field of Human Services, hostility and violence can lead to oftentimes stressful and dangerous events that can affect both the human services professional and their client in a negative manner. This workshop addresses the potential causes and flashpoints associated with hostility and violence.

Course content will provide participants with tips for successfully navigating potentially dangerous situations.

Topics include:

  • Becoming aware of the dynamics of a potentially dangerous situation
  • Applying assertive communication techniques to improve comfort level
  • Recognizing the signs and cues of a potentially hostile situation
  • Managing emotions and decision making through a crisis event
  • Learning crisis de-escalation tips to remain safe and productive with a client
Course Code