CWS/CMS for Supervisors and Managers

This class focuses on CWS/CMS functions most often used by supervisors and managers.

After attending this training, participants will be able to perform the following functions in CWS/CMS:

  • Update allegations
  • Reopen cases
  • Access and review referrals and cases for quality control
  • Obtain necessary information to effectively and efficiently manage caseloads

Participants will learn how to review and track tasks performed by the staff they supervise, as well as electronically transfer cases and grant approvals.

Course Code