This class focuses on CWS/CMS functions most often used by supervisors and managers.
After attending this training, participants will be able to perform the following functions in CWS/CMS:
- Update allegations
- Reopen cases
- Access and review referrals and cases for quality control
- Obtain necessary information to effectively and efficiently manage caseloads
Participants will learn how to review and track tasks performed by the staff they supervise, as well as electronically transfer cases and grant approvals.