This class provides skills and knowledge for maintaining a local help desk for CWS/CMS.
After attending this training, participants will be able to:
- Identify basic network components
- Troubleshoot network and workstation problems
- Successfully interview and support a user with an application, network or workstation issue
- Open, create, track and close a ticket
This training will explore network architecture, basic troubleshooting and help desk roles and responsibilities.
Course Code
291830