This class provides skills and knowledge for maintaining a local help desk for CWS/CMS.

After attending this training, participants will be able to:

  • Identify basic network components
  • Troubleshoot network and workstation problems
  • Successfully interview and support a user with an application, network or workstation issue
  • Open, create, track and close a ticket

This training will explore network architecture, basic troubleshooting and help desk roles and responsibilities.

Course Code