CWS Clerical Support Staff Training: Referral Intake Process - Day 1 (Afternoon)

This course introduces students to basic referral intake and client management.

Topics include:

  • Creating and entering a referral in CWS
  • Searching, attaching, and creating a new client
  • Entering allegations
  • Creation of a suspected child abuse form, screener narrative document, and emergency response document
  • Entering response time

Participants will learn basic skills needed to do their assigned job duties in CWS/CMS.

Course Code
316520