Crisis Intervention Techniques

This workshop develops skills necessary for dealing with crisis situations.

Topics include:

• Verbal and physical escalation
• What precipitates crises
• Observing and assessing the situation
• Techniques to deal with potentially violent situations, domestic violence and suicide threats
• Assessing future risks
• Determining the potential for change
• Crisis intervention by phone
• Self-protection and stress management

Participants learn multicultural intervention skills and assess personal blocks that may impede their effectiveness with clients.