This course will address everyday challenges teams are facing to ensure quality services for those most in need in their community with limited resources. We will explore how leaders can grow their teams to increase organizational effectiveness through continuous quality improvement practices and empower their teams to understand, identify and embrace performance measures and outcomes.
Participants will be introduced to models and frameworks that take a systemic and systematic approach to continuously improving an organization’s performance, capacity and client outcomes, identifying all the stakeholders and developing ways to collaborate and provide needed services.
By the end of the training, participants will be able to:
Part One:
- Define CQI
- Explore the benefits of utilizing CQI
- Recognize the importance of Data Quality
- Identify areas where CQI can be employed
- Differentiate between Quality Assurance (QA) and Quality Improvement (QI)
Part Two:
- Understand the PDSA cycle and how to implement it
- Explore ways to conduct rapid improvement cycles
- Form a team to carry out CQI activities
- Employ the PDSA model for an existing improvement project
- Create an Agency Culture that supports CQI
Course Code
505731