Conflict Resolution And De-Escalation with Adolescent Clients

This full-day training will provide participants with improved understanding, skills and strategies to prevent and intervene when conflict arises.

After attending this training, participants will be able to:

  • Understand the importance of personal safety when responding to conflict
  • Understand conflict styles and how they manifest in our professional work
  • Understand “hot button” issues when responding to conflict -especially with youth
  • Understand the benefit of youth-centered strategies
  • Implement “rapid assessment” of youth in crisis
  • Explore strategies and techniques to reframe and de-escalate situations
  • Practice self-care from “secondary trauma” and work to minimize re-traumatization for all youth in care
Course Code