This full-day training will provide participants with improved understanding, skills and strategies to prevent and intervene when conflict arises.
After attending this training, participants will be able to:
- Understand the importance of personal safety when responding to conflict
- Understand conflict styles and how they manifest in our professional work
- Understand “hot button” issues when responding to conflict -especially with youth
- Understand the benefit of youth-centered strategies
- Implement “rapid assessment” of youth in crisis
- Explore strategies and techniques to reframe and de-escalate situations
- Practice self-care from “secondary trauma” and work to minimize re-traumatization for all youth in care
Course Code
502967