In practice, the credibility of eligibility workers is essential to detecting and investigating fraud. This workshop explores the concepts of competency and credibility, and their role in fraud prevention. As a result of this workshop, participants learn how their credibility—and the agency's—is critical to successful fraud prevention and investigation.
Topics include:
- Dealing effectively with recipients in conflict, particularly at intake
- Reviewing the foundation for a successful interview: the eligibility worker's credibility
- Examining the eligibility worker's credibility during testimony at hearings
- Recognizing the importance of documentation to protect the recipient, agency and eligibility worker
- Identifying professional demeanor and learning basic interviewing tips
Course Code
508311