Customer service is the impact you have on the people you serve. This course presents concepts and provides strategies to enhance the level of customer service provided and maximize the positive impact on your clients and the community-at-large.
- Defining your impact on your organization and community
- Recognizing the significance of the various aspects of communication on service provision
- Applying assertiveness when communicating with others
- Understanding and developing an attitude of accountability
- Synthesizing active listening and rational detachment into your communication practices