Coaching Skills in Welfare to Work

This interactive training equips professionals with practical coaching tools and communication strategies to support client self-sufficiency. Through real-life scenarios and hands-on practice, participants will learn to ask strategic, open-ended questions that promote reflection, informed decision-making, and long-term goal achievement. The course emphasizes balancing program compliance with individualized support, enabling practitioners to create plans that are both effective and personally meaningful.
Participants will explore techniques for fostering accountability, navigating resistance, and shifting from directive to collaborative approaches. By the end of the session, attendees will be able to apply a coaching mindset to enhance client engagement, build trust, and support sustainable outcomes.
Learning Objectives:
• Demonstrate a coaching mindset that positions clients as capable partners in their progress.
• Formulate and apply open-ended questions to uncover client motivations, goals, and barriers while maintaining program alignment.
• Identify and respond to dynamics within the Drama Triangle (Victim, Rescuer, Persecutor) to encourage empowerment and accountability.
• Employ client-centered, strengths-based strategies to navigate resistance and support behavior change.
Integrate coaching tools into real-world scenarios to improve client collaboration and follow-through.